Does it cost anything to join?
No. There is no joining fee, no annual fee and no minimum spend to keep the account open.
What documents do you need?
None. We ask about your work in your own words, and your logo if you have one to hand — that is all. If we need anything else to approve you, we will ask for it in our reply.
How long does approval take?
Two to three business days. A real person reads every application, so it is not instant, and you will hear back either way.
Can I give my code to a client?
No — and it would not work if you did. Your trade code is linked to your own email address, so it only applies to orders you place yourself. If you want to give a client something, that is what the co-branded gift cards are for.
Can I order for a client and have it delivered to them?
Yes. Order through your own account and give your client's address at checkout. Your account manager will book the delivery date around your site dates.
I work outside Cairo. Is that a problem?
No. We deliver across Egypt and the form asks for your governorate so your account manager knows your lead times before you do.